FloraVantage Balance

• Save time—Automatic order & delivery
• Save money—Free shipping on every order*
• Never run out
• Double Advantage Rewards points—10% back in points towards free products on every order
• Make order changes anytime, online or by contacting Bariatric Advantage® at least one week before the Automatic Refill Order is processed**
• Modify delivery schedule anytime
• Cancel Automatic Refill Orders Program anytime***
• 100% satisfaction guarantee

It’s easy to set-up Automatic Refill Orders. Simply place a standard order and select the Automatic Refill Orders timing that is right for you, or call our patient support group at 1.800.898.6888 and we’ll be happy to set it up for you.

*ProJoe® and JavaPro® products are excluded from free shipping.

**Changes to Automatic Refill Orders may require online acceptance of new terms and conditions.

***Automatic Refill Orders Program may be canceled at anytime.  However, if the Automatic Refill Orders Program is canceled after receiving only one order without a subsequent refill order, then the shipping charges associated with the original order will be charged back to the account.

With the Bariatric Advantage Rewards Program, you earn 5% back in Advantage Rewards points* towards FREE product!

Sign up for Automatic Refill Orders and you can double that to 10% back in Advantage Rewards points* towards FREE product!

Get extra Advantage Rewards points* for every friend you refer to BariatricAdvantage.com after his or her first order.

You are AUTOMATICALLY enrolled in the Bariatric Advantage Rewards Program when you place your first order.

Start earning points* towards FREE product today!

*Points have no cash value. Program is subject to change without notice at any time.

Returns Policy
Your complete satisfaction is our goal!
If for any reason you are dissatisfied with your purchase, we will replace the item or issue you a refund.

• For UNOPENED product, please call us for a return authorization number prior to returning the product to ensure proper refund or credit to your account. Refunds will be issued upon return of the unopened product with a referenced return authorization number. All return shipping charges are the responsibility of the patient.
• For OPENED product, please call for an authorization. A refund will not be issued without an authorization. Please do not send opened product back to us.
• All purchases must have been made directly from Bariatric Advantage or from BariatricAdvantage.com
• Returns of expired or discontinued product will not be accepted

To begin the return process, contact our patient support department at 800.898.6888.
Policy applies to products purchased after October 31, 2016. Subject to change without notice.

Shipping Policy

• All packages are shipped using the United States Postal Service (USPS) or by FedEx. Both methods of shipment include delivery confirmation and tracking. Bariatric Advantage is not responsible for compensation for lost or stolen product.
• Orders sent via USPS (First Class or Priority Mail) generally arrive within 3-7 days (not including Sundays). Orders sent via FedEx have a delivery time of 1-5 business days, depending on the recipients’ location, weather conditions, and the FedEx service selected.
• Any order that is disputed due to the length of its shipping time may be re-processed by FedEx Next Day Air shipping. However, additional fees may apply.
• All FedEx Next Day Air orders are subject to a 24-hour payment processing period, before the product is actually shipped
• FedEx Next Day Air orders will NOT arrive on Saturday or Sunday
• FedEx Next Day Air orders placed AFTER 10:00 am Pacific will not be shipped out until the next business day
• Bariatric Advantage hours of operation are Monday-Friday, excluding holidays. Any shipment placed during non-business hours will be processed on the next scheduled business day.